Blackboard/E Learning
Welcome to online learning at Gateway!
If you've never taken an online class, or if your looking for some tips and tricks to keep you on track, you'll find resources to help you here.
For Blackboard Technical Issues, reach out to Gateway eLearning at Gateway.eLearning@kctcs.edu
Make sure to access Blackboard through MyPath.
If you are having account or login issues, please contact Technology Support.
Most classes will be marked “unavailable” until the instructor sets it to open, which is usually on the first day of classes, but sometimes before then. NOTE: When a student enrolls in a course, they will not see that course listed in Blackboard until the next day due to the time it takes for processing. If you are concerned about being dropped as a no-show, reach out to your instructor directly.
Blackboard provides a “Student Support” tab at the top of the Blackboard page.
Try one of the following:
- Clear your cache and cookies or try a different browser. We suggest Chrome or Firefox.
- Contact Gateway eLearning at gateway.elearning@kctcs.edu. Be sure to include your name, KCTCS username, the class information that you need assistance with, and the item causing trouble.
- Contact the instructor and ask for assistance.
- Contact the Blackboard Technical Help Desk: (855) 346-4282 (Option 4)
- Did the student use their KCTCS email account?
- Has it been a full business day since the email was sent?
- Has student emailed a second time? If not, they should do this in case it slipped by the instructor.
- If student has tried several times, they should contact Gateway eLearning by email
at Gateway.eLearning@kctcs.edu. The following information should be included:
- Provide name: Joe Smith Student
- Name of course and class number: ENG 102 – 55643
- Instructor’s name: Sally Baker Teacher
Complete the online drop form
