Blackboard Collaborate Troubleshoot
Having some issues with Blackboard Collaborate? Let's see what we can do to fix it! Contact eLearning if you're still having issues.
There are a variety of reasons why connecting to a Collaborate session can fail. When this happens, try:
- Checking your internet connection. To learn how to check your internet connection click: How to check your internet connection or network status.
- Moving closer to your router, if using wi-fi. Sometimes being too far from a router will cause connection issues.
- Clearing your web browser cache, refresh browser. To learn how to clear your cache click: How to clear your cache
- Logging out of the session and re-joining with a different browser, preferable Chrome or Firefox
- Rebooting your computer
There are a few things that can cause communication issues in Collaborate. When this happens, try:
- Logging out and logging back in, making sure you enable audio and video before joining the session.
- Plugging in headphones or earbuds, even when joining by phone.
- Reviewing the settings on your device to check audio and camera. To learn how to check your settings click How to Review Your Settings
- Checking your audio default device settings. To learn how to do this click Checking your Default Audio Device Settings
- Enabling audio and camera in web browser.
- To learn to enable audio and camera in browsers click How to Review Your Settings
There are a variety of reasons why you cannot hear others in the session. When this happens, try:
- Checking the volume on your speakers and headphones
- Checking your audio default device settings. To learn how to do this click Checking your Default Audio Device Settings
- Plugging in headphone or earbuds, even when joining by phone
- Make sure your default audio device is active by checking your Operating System Settings
- Reviewing setting on your device to check audio and camera
- To learn how to check your settings click How to Review Your Settings
- Enabling audio and camera in web browser.
- To learn to enable audio and camera in browsers click How to Review Your Settings
There are many reasons Collaborate suddenly kicks out users from sessions. It could be a Blackboard glitch, an issue with internet speed or your browser. If this happens, try:
- Checking your internet connection. To learn how to check your internet connection click How to check your internet connection or network status.
- Moving closer to a router, if using wi-fi. Sometimes being too far from a router will cause connection issues.
- Clearing your web browser cache, refresh browser. To learn how to clear your cache click How to clear your cache
- Logging out of the session and re-joining with a different browser, preferable Chrome or Firefox
- Rebooting your computer
