Online Learning Student Complaint | GCTC

Academic Resources

* How can we help?
 

Online Learning Student Complaint

Online Student Complaint Process

At Gateway Community and Technical College, we take student complaints seriously. If you have a complaint about a course or experience at Gateway Community and Technical College, you should follow the college’s student complaint procedures. This is a required step for all students who have complaints.

If a satisfactory solution cannot be determined, you should find the  category (below) that best describes your current residency and follow the steps outlined to resolve the complaint.

Gateway Community and Technical College Students Who Live In Kentucky

  1. Attempt to solve the problem by working with Gateway Community and Technical College through the formal complaint process.
  2. If your complaint cannot be successfully resolved, submit your concerns using the Kentucky Council for Postsecondary Education’s online complaint form.

Gateway Community and Technical College Students Who Do Not Live In Kentucky (SARA-members)

  1. Attempt to solve the problem by working with Gateway Community and Technical College through the formal complaint process.
  2. If your complaint cannot be successfully resolved, determine if you live in a SARA member state.
    1. If Yes, continue
    2. If No, move to the next section
  3. Submit your concerns using the Kentucky Council for Postsecondary Education’s online complaint form.

Gateway Community and Technical College Students Who Do Not Live In Kentucky (non-SARA states and territories)

  1. Attempt to solve the problem by working with Gateway Community and Technical College through the formal complaint process.
  2. If your complaint cannot be successfully resolved, find your state or territory’s agency for lodging complaints below.
  3. Use the contact information listed to continue your complaint process.

Non-SARA States and Territories