Student Complaint Procedure | GCTC

Student Complaint Procedure

The student complaint process is designed to assist students who believe they have been subjected to unfair treatment. Ideally, a complaint of unfair treatment charged by a student against a college employee, in regard to the application of college rules, policies, procedures, and regulations, should be resolved without initiating the formal process. This procedure does not supersede the policies set forth for formal grievances of discrimination (KCTCS administrative policy 6.6), harassment, or grade appeals which can be accessed in the student handbook.

Students will first seek to resolve the issue informally by following the procedure below:

  1. Seek to resolve the issue with the individual involved.
  2. If a resolution cannot be reached, the next step is to contact the individual’s supervisor within ten (10) calendar days after speaking with the individual involved.
  3. If you are not satisfied after speaking with the supervisor, you can initiate the formal student complaint.
  4. To initiate the formal complaint process, complete our Student Complaint form located on our website within ten (10) calendar days after speaking with the department supervisor.