Student FAQ Guide

Our classes are being offered in a variety of formats.

Gateway has many abbreviations that can be confusing as a student. Check out our abbreviation guide to learn campus codes and much more.

Winter Intersession & Spring Priority Registration for current students begins October 1.

Summer and Fall Priority Registration for current students begins March 1.

Current students in good academic standing have the ability to register themselves or can meet with their advisor.

You can find the courses that are required by your program by going to the Program Finder.

Visit Advising for more information.

At the end of each semester, students are able to apply for the credential(s) that they have earned. Gateway awards certificates, diplomas and associate degrees. Certificates are awarded while you continue with degree progress.

If you want to know what your requirements are for graduation, refer to your Advising Plan or reach out to your advisor.

Appy for Graduation

Degrees/Credentials will be mailed to the address on file within 10-12 weeks from the end of the semester. You can update your mailing address in your Student Center under the Personal Information section.

You can reach out to financial aid here, or call them at 1-855-346-4282, option 1.

Federal Grants, such as the Pell Grant and the Supplemental Education Opportunity Grant (SEOG) are automatically accepted on your behalf.

Grants and scholarships awarded to Kentucky residents, including the College Access Program(CAP), Kentucky Educational Excellence Scholarship(KEES), the Work Ready Kentucky Scholarship(WRKS), and the Early Childhood Development Scholarship (ECDS) will also be automatically accepted on your behalf.  Please keep in mind that there is a separate application for both WRKS and ECDS that eligible students must complete.  The application for both scholarships is available at KHEAA.

If you choose to borrow a Federal Direct Student Loan, you can do this by logging into the Student Self-Service with a KCTCS username and password. For detailed instructions, please visit the Student Training and Learning Center.

If you are awarded a scholarship by the College, you will be notified, and you must log in to view criteria and accept the scholarship.

You can visit Important Financial Aid Dates for more information on disbursement.

After a student is enrolled for summer classes, federal grant(s) are automatically offered if the student is eligible. Just like during fall and spring semesters, students who are enrolled in at least 6 program applicable credit hours can request a loan by logging into the Student Self-Service with a KCTCS username and password. (For detailed instructions, visit the Student Training and Learning Center.) If they have remaining loan eligibility for the year, a loan can be offered for summer.

A hold is placed on students whose classes don’t begin until the 12 or second 8 week session. It is only to prevent aid from being disbursed as soon as their classes begin. It is removed so that the normal disbursement schedule of approximately 6 weeks after their classes begin can occur.

If your financial aid for the semester is greater than your charges owed, you may be eligible for a refund.  Refunds are to be used for educationally related expenses, including indirect costs such as housing, food, transportation, and personal expenses.  You can find expected disbursement and refund dates for eligible students under Important Financial Aid Dates.

Gateway Community & Technical College delivers your refund with Bank Mobile Disbursements, a technology solution, powered by BMTX, Inc.

Bank Mobile.

Make sure to change your address in our Student Self Service Center and by logging in to your Bank Mobile account. For detailed instructions on changing your address, please visit the Student Training and Learning Center.

Tuition and fees may be paid via check, money order, Visa, MasterCard, Discover, American Express and cash. Current students can make tuition payments online. We cannot accept credit card payments in person nor by phone.

Gateway offers a payment plan that enables you to pay tuition and fees during the course of the semester. This option requires you to have access to a credit card or bank account and is done online under your Student Self-Service. For detailed instructions, please visit the Student Training and Learning Center.

We have campuses in 3 cities to meet your needs. Find address, hours, where to park, and more below.

• Boone Campus
• Urban Metro Campus
• Edgewood Campus

Our academic calendars will tell you everything you need to know about deadlines, registration timetables, tuition due dates, holidays, special events, vacations, and the beginning and end of each semester. Additionally, the calendar contains information regarding refunds, withdraw (W) grades, audit grades, and late registration.

You can check which book you need by visiting the bookstore's website.

• Make sure you select Gateway as your college.
• Make sure to have your course schedule handy!
• Watch the video below for a step-by-step guide.

The bookstore also offers FREE in-store pickup and FREE pickup at the Edgewood and Urban Metro Campus Information Commons during business hours.

In order to be eligible to use your financial aid funds to make purchases at the KCTCS online bookstore or at the campus bookstore located at the Boone Campus, the following conditions must be met:

• You have signed a Financial Aid/Bookstore Release form on file;
• Your anticipated financial aid for the semester exceeds your charges;
• You are meeting Standards of Academic Progress;
• You are not otherwise ineligible to make bookstore charges.

For eligible students whose first class(es) of the semester are in the 16-week or first 8-week sessions, you can purchase your books and other supplies using your financial aid funds during the dates found at Important Dates for Financial Aid. If you find you need something from the bookstore after the end of the automated charge period, please contact the Financial Aid Office by emailing gw-fin-aidcommons@kctcs.edu. If you are eligible for a voucher at that time, one will be sent to the bookstore on your behalf.

You must be within 10 calendar days of the start of at least one class before you will be eligible to charge against your financial aid. If your first start date for the semester is later than the 16 week or first 8-week sessions, you won’t be able to use your financial aid to charge in the bookstore until we are within 10 days of your start date.  Contact the Financial Aid Office by emailing gw-fin-aidcommons@kctcs.edu once it is within 10 calendar days of the start of your first class. If you are eligible, we will work with the bookstore to provide a voucher for you.

There are two options for getting your student id processed:

1. You can visit the Information Commons at any one of our three campuses to get your student id processed.
2. You can also complete the information and upload a picture online and pick it up at any of our Information Commons.

We can help you with that! Check out our user profile account guide to learn how.

To ensure your security, Gateway uses multifactor authentication. If you have any issues with this, please contact our IT Helpdesk by calling (859) 441-4100 or by emailing gw-ithelpdesk@kctcs.edu.

Download the KCTCS app to stay updated with all things happening on campus and to ask questions about anything Gateway related. The app makes it easy to view assignments, check your email, connect with fellow students, and more! Download the app for free on your mobile phone or tablet.

Yes, we can definitely help!  Check out our online class resources.  It includes how to videos on just about everything and technical support if needed.

Your online class will open the day the term begins.  If the class says “unavailable”, make sure to check the term start date on your class schedule.

New Student Online Orientation gives you important information about the campus resources, programs, and services to support your success.

Check out our Dual Credit Student webpage. There is a Dual Credit Orientation that might help you get acclimated to college life!

Gateway offers a lot of resources for our students.