SNAP
As a Gateway Community & Technical College student or employee, the email addresses and phone numbers in your official college record have been automatically enrolled to receive SNAP Messages by email, phone call and/or text. SNAP is the Safety Notification Alert Process that notifies recipients of emergency situations on campus and of weather-related closings.
If you do not want to receive SNAP text messages, you can unsubscribe this way:
Text STOP from your cell phone to 68453 or reply STOP to a SNAP message.
For help information at any time, text HELP from your phone to 68453.
To edit phone numbers receiving SNAP messages update your contact information in the student/employee self-service center.
For more information visit http://kctcs.edu/snap
There are three groups registered to receive emergency notifications:
1. Current KCTCS students Messages are automatically sent to any student designated
by the registrar as currently enrolled. *Please note students enrolled for any course
(even a one day or short term course, Learn on Demand, Workforce Solutions, fire training,
etc.) are typically listed as currently registered in PeopleSoft and will be included
in the SNAP/KNECT database for that entire semester. Students can update their personal
contact information in the Student Self-Service Center at students.kctcs.edu. SNAP
notifications are automatically sent to any registered email address, phone calls
are made to students preferred phone numbers and cell phones automatically receive
a text message. (To block calls to any of the above numbers see unsubscribe instructions
below)
2. Current KCTCS employees All employees will receive SNAP messages automatically
sent to kctcs.edu email addresses, desk (VOIP) phones, and cell phone numbers listed
in PeopleSoft. Employees can update personal contact information and add cell phones
for text message notifications at employees.kctcs.edu. Emergency/closing notifications
are sent by SNAP to any registered employee email address, VOIP desk phones receive
an audio message and visual display, and text messages are sent to cell phone numbers
registered in PeopleSoft. Employees should use the self-subscriber site to add additional
phone numbers and register to receive alerts from other colleges/System Office if
they are not assigned to work at that college/System Office.
3. Self-Subscribers Prior to February 2013, to receive SNAP messages by phone call
or text, users had to opt-in using the self-subscriber system. All of these numbers
and
email addresses are entered and controlled by the user. They remain in the system
until the user closes the account or requests to suspend the account. Self-subscribers
can manage your account here. To stop all self-subscriber messages go to "My Account"
click "Permanently close my account". If you do not have your login email/password,
fill out an unsubscribe request using the Contact Us web form at kctcs.edu/snap.
The number of calls/messages will vary depending on the emergency situation. As the situation changes additional messages could be needed to update the college community. During regular, scheduled testing every effort is made to limit the number of messages sent but occasionally tests do need to be repeated. Please also note: if a single message is sent and you have a phone number registered in the system, when a SNAP message is sent the system will attempt to call the number up to 3-4 times until there is a pickup or a voicemail/answering machine is recognized.
For text messages: You can reply STOP to any SNAP message you receive or text STOP
from your cell phone to 68453 at any time to block messages.
To stop email messages: At the bottom of your SNAP email, click "Unsubscribe" to stop
messages to that email address.
To stop phone calls: Please provide the phone number where you are receiving calls
and our IT department can block calls to this number. (Forward name and number with
call unsubscribe request to college SNAP/IT administrator.)
Were sorry you are getting these messages in error, all of the numbers in the system
are pulled from contact information submitted by students when they register for classes
or employees when they are hired by KCTCS. Occasionally there are numbers listed that
are incorrect or outdated.
In some cases a student who is registered for a class for a short period of time,
is still listed as registered for the entire semester or term. At the end of the semester/term
your contact information will be automatically deleted from the system.
To stop any unwanted messages follow these steps:
Text messages - You can reply STOP to any SNAP message you receive or text STOP from
your cell phone to 68453 at any time to block messages.
email messages - At the bottom of your SNAP email, click "Unsubscribe" to stop messages
to that email address.
Phone calls - Please fill out a request at kctcs.edu/snap and click on the Contact
Us Here link at the bottom of the page to fill out a phone unsubscribe request. Please
enter your name, email address and the number where you are receiving SNAP calls. Please allow 24-48
hours to process the request.
Please allow up to 48 hours OR 2 business days to process your request. Also, not all automated messages sent from the college are SNAP messages. If you are still listed as a registered student or a wrong number remains in student records you could receive calls from the non-emergency communications tool (KNECT), Blackboard, student services, etc. You should contact the colleges Student Service Center or Registrars Office if there is an error in your records.
