Gateway Launches WinStar Professional Training Program

Gateway Community & Technical College, through its Workforce Solutions Division, is launching WinStar: The Five Points of Professionalism, a series of four-hour workshops that teach participants how to achieve the highest service rating in their respective industries.

The WinStar program consists of five topic areas: Customer Service and Communication, Supervisory Skills, Sales Techniques, Teambuilding, and Diversity. The cost of each workshop is $99 with dates beginning March 17, 2010.

Participants may choose to register for some or all of the workshops; those who attend all five topic areas will receive a certificate recognizing completion of WinStar: The Five Points of Professionalism.

The WinStar workshops will meet on Wednesday mornings from 8 a.m. 12 p.m. at the Gateway's Boone Campus, 500 Technology Way, Florence, KY. Specific topic details and dates are as follows:

Customer Service and Communication: March 17, 2010
Improve customer retention and satisfaction by sharpening customer service skills inside and outside the organization.

Supervisory Skills: April 14, 2010
Reduce employee turnover and increase engagement through examination and practice of the foundational qualities of effective leadership .

Sales Techniques: April 28, 2010
Sharpen sales skills with techniques designed to increase your network of prospects and improve your closing ability.

Teambuilding: May 19, 2010
Learn what makes a strong team and how to harness the power of teams to help your business reach its fullest potential.

Diversity: June 16, 2010
Maximize the creativity and effectiveness of your workforce by recognizing, acknowledging, and enabling the synergistic effects of individual differences. Learn techniques to avoid bias, stereotyping, and prejudging.


To register, contact Regina Schadler at 859 442- 1170, or regina.schadler@kctcs.edu.
For more information, contact Christi Dover at 859 442 1684, or christi.dover@kctcs.edu.