Information Technology Services

Quick Reference Guide

The mission of the Information Services Department is to provide state of the art planning, development, and maintenance for the highest level of administrative and academic computers, network support and all applications, training for faculty, staff, and students. We provide technical support for telecommunications, Internet, Intranet and other related technologies.

Contact Campus IT Support at 859-442-4100 or by email at gw-ithelpdesk@kctcs.edu

Tier One Service Topics:

When student needs to set or reset their password- log in on Information Commons area computer using the following credentials (this is not information we give to customers). This login will only allow access to the User Account Center and no other webpage or program on the computer.
  • Username: gw-activate (is not case-sensitive)
  • Password: Password! (is case-sensitive)
  • Launch Internet Explorer and follow the procedure to set/reset password.
  • If error continues – escalate to IT services
When a potential student or someone that does not yet have an account needs to access a computer (to look at our website, class offerings, fill out registration/admission forms, FASFA, etc. Log in on Information Commons area computer using the following credentials (this is not information we give to customers). (The username per campus is a little different, but the password is the same)
  • Username: gw-bninfo (Boone Campus) (is not case-sensitive)
  • Password: Information! (is case-sensitive)
  • Username: gw-ucinfo (Urban Metro Campus) (is not case-sensitive)
  • Password: Information! (is case-sensitive)
  • Username: gw-ewinfo (Edgewood Campus) (is not case-sensitive)
  • Password: Information! (is case-sensitive)
  • Help them navigate to the web resources they need to use to become a student.

1. Visit https://gateway.kctcs.edu.  

2. Go to Current Students at the top of the page, then scroll down and select MyPath. Sign into MyPath if you are prompted to.

3. Click on Settings (Gear/Cog) in upper right hand corner

4. Select Office 365 settings

5. Click "Software - Install Software"

6. Click the Install Button. 

​This should download an installer for Office 2016 for Mac, or Office 2016 for Windows.  You can go ahead and proceed with the install and follow the instructions.  When prompted for a login, please sign in with your KCTCS information as that is how you will 'license' it. 

  • Browser issues that won’t allow them to connect to email or wifi
  • Software/Hardware questions and advice
  • Account issues that won’t allow them to set or reset their password
  • Issues with the SNAP emergency broadcast messages: they want to removed, they want to change their phone numbers or add other numbers or email addresses, they didn’t receive the message