Gateway Advising model uses Professional and Faculty advisors. All credential seeking
students are assigned an academic advisor. Students can view their assigned academic
advisor in their Student Self-Service account and their Starfish account.
Tier One Service Topics:
Admissions Process Complete
All transcripts submitted
ACT, SAT or any other acceptable assessment scores submitted
SMART Orientation Completed
Activate Student Account
Complete SMART Orientation (online) in Student's Blackboard account
SMART Professional Advising
Schedule initial SMART Advising appointment by calling 859-442-1630
Assigned Academic Advisor
Assigned to a Professional Advisor for first semester
Transition to Faculty Advising in the second semester
Are you a first time Gateway student?
Are you currently enrolled here at Gateway?
Assist the student to contact their advisor through Starfish.
Are you here for your first advising appointment?
Contact Kay Hon or any professional advisor through IM.
Currently enrolled students requesting assistance from their assigned academic advisor
are encouraged to log into their Starfish Account to set an advising appointment.
Use the computers in the commons area to facilitate this. Log into Blackboard > Starfish
> Success Network. Advisors appointment availability is located under their name.
New students enrolling for the first time should call the Advising Department 859-442-1630
to schedule the initial Professional SMART Advising Appointment.
ADV holds placed on accounts for the first two terms of enrollment at Gateway. Holds
can be removed by their assigned academic advisor.
Current Gateway students all have access to self-enroll. If the student knows what
class to take, but needs assistance completing the enrollment, assist student with
logging into the Student Self-Service site. Provide the “How to enroll Online” document
found at Information Commons desk file drawer.
Please read error message when enrolling. If enrollment requires and override, email
your academic advisor for assistance. If you have a time conflict with enrolment,
read details thoroughly and select a different class
Log into Student Self-Service > Academic Area of the page > click kctcs schedulebelow box titled this week’s schedule. Print as needed.
A student does not have an assigned academic advisor skype Advising Group or Kay Hon
A student has No, Advisor assigned to their account, please check to see if the student
has had a break in enrollment. The student may need to update their application to
the college before scheduling an advising appointment. SKYPE Kay Hon for assistance.
Reapply by logging into student self-service, scroll to bottom of the student’s home
page for the Update Application link.
Student wants to register a complaint about their advisor, complete a complaint escalation